backoffice specialist - german (m/f/x).

Key Responsibilities

• Manage and update motor insurance policy data accurately in internal systems


• Process administrative requests, including contract updates, renewals, and cancellations


• Handle and organize policy-related documentation to ensure compliance and accuracy


• Review and verify customer or broker information to support internal procedures


• Provide administrative support to internal teams, ensuring smooth and timely operations


• Handle incoming phone calls (approximately 20 per day) and communicate effectively with clients


• Manage extended vehicle warranty processes and related documentation


• Oversee contract management for insurance policies


• Register and maintain workshop/service center data in the system


• Validate documentation to ensure completeness and compliance

Required Skills and Qualifications:

• Minimum C1 level in German is required; proficiency in English or Portuguese is also necessary.


• Previous experience in administrative and back-office roles is highly preferred; experience in the insurance or automotive sectors is not mandatory.


• Strong attention to detail and excellent organizational skills.


• Comfortable working with digital tools and administrative processes.


• Ability to manage multiple tasks and priorities effectively in a structured environment.


• Proactive, adaptable, and a strong team player with good communication skills.


• Basic knowledge of automotive mechanics is an advantage.