The Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.
JOB TITLE: Bilingual Customer Service Representative III
LOCATION: Québec, Gatineau
SCHEDULE: 24h to 35h hours weekly, onsite only
...
Fully onsite position
Advantages
• Contract Duration: 1-Year Contract (with strong potential for extension)
• Salary: $25.18 / hour
• Location: Gatineau, QC (J8V 3P8)
Responsibilities
• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
• Actively listen and understand customers' needs and provide on the spot solutions in an efficient and courteous manner
• Seize opportunities to upsell service and/or product to customers.
• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.
• Cordially and respectfully resolve complaints and transform them into lessons learned.
• Perform related administrative tasks, as the need arises
Qualifications
• The person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English (speaking, reading, writing) is also required.
• Excellent communication and active listening skills
• Strong sales abilities and upselling techniques
• Ability to work efficiently in a fast-paced environment
• Skilled at managing multiple changing priorities
• Computer-savvy and comfortable using various software systems
• Strong knowledge of procedures and ability to follow detailed processes
• Problem-solving mindset with a customer-focused approach
• Adaptable, patient, and professional under pressure
• Team-oriented with the ability to work independently
• Effective complaint handling and resolution skills
• Upselling skills
Summary
If Bilingual Customer Service Representative III role in Gatineau sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca
Alternatively, you can apply via email by sending your resume with the job title in the subject line to: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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The Customer Service Representative III supports the administrative management of company's Québec’s non-regulated activities while delivering excellent service to both internal and external stakeholders.
JOB TITLE: Bilingual Customer Service Representative III
LOCATION: Québec, Gatineau
SCHEDULE: 24h to 35h hours weekly, onsite only
Fully onsite position
Advantages
• Contract Duration: 1-Year Contract (with strong potential for extension)
• Salary: $25.18 / hour
• Location: Gatineau, QC (J8V 3P8)
Responsibilities
• Respond professionally and efficiently to incoming calls and establish a relationship of trust with customers
• Actively listen and understand customers' needs and provide on the spot solutions in an efficient and courteous manner
• Seize opportunities to upsell service and/or product to customers.
• Become a product & service expert and understand each customer's needs to provide accurate and practical solutions.
• Cordially and respectfully resolve complaints and transform them into lessons learned.
• Perform related administrative tasks, as the need arises
Qualifications
...
• The person in this role must be fluent in French (speaking, reading, writing). As the person in this role is required to frequently interact with colleagues, stakeholders and clients that do not speak French, a proficient knowledge of English (speaking, reading, writing) is also required.
• Excellent communication and active listening skills
• Strong sales abilities and upselling techniques
• Ability to work efficiently in a fast-paced environment
• Skilled at managing multiple changing priorities
• Computer-savvy and comfortable using various software systems
• Strong knowledge of procedures and ability to follow detailed processes
• Problem-solving mindset with a customer-focused approach
• Adaptable, patient, and professional under pressure
• Team-oriented with the ability to work independently
• Effective complaint handling and resolution skills
• Upselling skills
Summary
If Bilingual Customer Service Representative III role in Gatineau sounds like a good fit for you, please APPLY ONLINE at www.randstad.ca
Alternatively, you can apply via email by sending your resume with the job title in the subject line to: marie.thiers@randstad.ca
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
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