bilingual french patient support representative.

If this sounds like you, we encourage you to apply!

Advantages
- Ability to work in a remote setting
- A mission-driven role supporting patients across Canada
- A supportive, collaborative, and flexible work environment
- Opportunities for growth and learning in a unique industry


Responsibilities
- Respond to inbound and outbound calls, emails, and live chats from patients and healthcare professionals
- Assist patients with product questions, registration, and document submissions
- Troubleshoot account, order, and shipping issues and escalate when needed
- Maintain patient records and ensure compliance with Health Canada’s medical cannabis regulations
- Identify and flag process improvements to enhance patient experience
- Collaborate with pharmacists and internal teams to support patient care


Qualifications
- Fluency in both English and French (spoken and written) is required
- 2–3 years of customer service or call center experience, ideally in a healthcare, pharmacy, or regulated setting
- Ability to manage high-volume tasks with accuracy and empathy
- Comfortable using digital platforms, CRMs, and email systems

Nice to have:
- Experience in the medical cannabis, pharmaceutical, or healthcare industry
- Experience working with secure, sensitive, and private information
- Post-secondary education (healthcare, IT, or customer service) is preferred but not required

Summary
We thank all those who have applied. Only those selected for an interview will be contacted.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.