Minimum 15 years of proven experience in the call center sector.
Strong and active professional network within the industry.
Demonstrated success in business development, marketing strategy, and client acquisition at a senior leadership level.
Advanced proficiency in English.
Solid understanding of call center operations, marketing dynamics, and customer experience management.
Familiarity with technology trends and AI applications in customer engagement.
Strong interpersonal and negotiation skills, with a results-driven and entrepreneurial mindset.