about the company
A leading global health and care organization focused on delivering premium international health insurance and wellness services. As an investment heavy business with a worldwide footprint, it prioritizes better healthcare outcomes through sustainable growth and professional excellence.
about the job
Take on a vital role within the broker support team where you will serve as a customer service champion and essential link between the firm and its regional partners.
Manage and resolve complex inquiries from regional brokers and stakeholders through multiple communication channels.
Provide comprehensive administrative support including the maintenance of renewal reports and contact databases.
Collaborate closely with the service manager to escalate priority issues and ensure high-quality fair outcomes.
Utilize specialized templates and internal resources to deliver accurate first-time resolutions for insurance inquiries.
Participate in ad-hoc operational tasks such as reporting and indexing to support the efficiency of the local office.
skills and experience required
Some background in financial services, ideally within international health insurance or life insurance sector
Strong proficiency in professional productivity software and office management tools
Demonstrated ability to achieve performance targets related to handling quality and turnaround times
Excellent interpersonal and written communication skills with a focus on delivering personal and meaningful service
Sound understanding of regulatory compliance and professional grievance handling procedures
... Please click on the 'apply' button to apply online.
EA: 94C3609 | R1325349
