collections specialist.

● Proactively reach out to customers whose accounts are past due using our collections
software, YayPay, email and phone. Resolve any related issues surrounding payment.
● Answer incoming customer calls regarding billing and payment issues. Assist customers with
disputes and inquiries and reconcile payment history.
● Identify areas of opportunity for optimizing results and improving the collections process.
● Provide to management regular updates and reporting of collections efforts.
● Assist the team with onboarding in customer vendor portals (ARIBA, Coupa, etc). Upload
invoices to the same.
● Learn to process orders and invoice in NetSuite so as to assist the team in high volume
times.

Excellent written and verbal communication skills combined with analytical and
problem-solving skills.
Prior experience in collections, credit or AR required (2 to 3 years)
Demonstrated ability to multi-task and work in a fast-paced environment.
Flexibility and ability to adapt to business needs.
Goal oriented team player
Experience with Salesforce, NetSuite, and YayPay a plus.
Associate or Bachelor's degree preferred