Job opening - Complaint and Escalation Management Quality Lead 16792 in Berchem-Sainte-Agathe

summary

berchem-sainte-agathe
permanent
full-time

job category
science & research

job details

We are looking for a Complaint and Escalation Management Quality Lead for one of our clients based in Braine-l’Alleud.

This is a contract as a Consultant (employee or freelance): project from “January 2026” to” December 2026”.

The Complaint and Escalation Management Quality Lead is a global contractor role within the Global Quality Organization.

Reporting to the Head of Complaint and Escalation Management, the incumbent serves as the Corporate Process Owner (CPO) for the Escalation Management process and provides operational support for Corporate Complaints.

...

We are looking for a Complaint and Escalation Management Quality Lead for one of our clients based in Braine-l’Alleud.

This is a contract as a Consultant (employee or freelance): project from “January 2026” to” December 2026”.

The Complaint and Escalation Management Quality Lead is a global contractor role within the Global Quality Organization.

key responsibilities
- Process Ownership: manage the end-to-end Corporate Escalation process, including global documentation (policies, standards, procedures) and training materials.
- Network Leadership: lead the Escalation Management Network, facilitating meetings and collaborating with Entity Process Owners (EPOs) across manufacturing sites and affiliates.
- Compliance & Quality: ensure all processes align with authority regulations and maintain constant inspection readiness.
- Operational Support: manage deviations, CAPAs, and audit responses while acting as a back-up for the Complaints Management CPO.
- Performance Monitoring: generate KPI data and data analytics to drive continuous process improvement.
qualifications
- At least 10 years in the pharmaceutical/biologics industry within a Quality Assurance role.
- Deep expertise in GMP investigations (root cause analysis, CAPA identification, ...) and eQMS systems.
- Profond knowledge within Drug Substance and/or Drug Product manufacturing and good understanding of applicable regulations.
- Strong leadership, conflict resolution, and the ability to influence senior stakeholders in a multi-cultural environment.
- Fluent in English & French

share this job.

apply with randstad.
Applying with us is easy. We will review your application and see if you are a good fit for the job and the company.
we'll give you a call.
Our consultant will call you at a suitable time to discuss your application and further career aspirations.
getting you registered.
If you’ve never worked with us before, we’ll need some basic additional pieces of information to confirm your eligibility for work.
compliance check.
Next, we just need to verify a few things - we’ll make the relevant compliance checks and keep you posted.
reference and background check.
As part of the process in ensuring you’re perfect for the role, we’ll make contact with any relevant references you’ve provided.
the perfect job for you.
Our expert team will either arrange an interview for the role you’ve applied for, or if they believe there’s a better opportunity, they’ll suggest alternative options too.
the interview.
We’ll ensure that you’re fully prepared ahead of your interview and know exactly what to expect - good luck!
start your new job.
Congratulations, you’re ready to begin your new job. The team will ensure that you’re fully prepared for your first day.

quality specialist
- gand, oost-vlaanderen
- temp to perm
Voor onze klant in Gent zijn we op zoek naar een Quality Specialist die de productieomgeving dagelijks mee ondersteunt en een actieve rol speelt in het verder uitrollen van de kwaliteitscultuur.Heb je interesse? Je kan op de vacature solliciteren, je kan ons bereiken op het nummer 09 218 84 80 of industry.gent@randstad.be.Randstad Belgium VG.458/BUOSAP
posted 23 december 2025
Voor onze klant in Gent zijn we op zoek naar een Quality Specialist die de productieomgeving dagelijks mee ondersteunt en een actieve rol speelt in het verder uitrollen van de kwaliteitscultuur.Heb je interesse? Je kan op de vacature solliciteren, je kan ons bereiken op het nummer 09 218 84 80 of industry.gent@randstad.be.Randstad Belgium VG.458/BUOSAP
show job details
quality control operator
- deinze, oost-vlaanderen
- permanent
This is an opportunity to join a specialized Belgian company focused on steel mould making and CNC machining. It is a sister company dedicated to producing high-quality precision components for various sectors. As a Quality Control Operator, you play a key role in safeguarding the exceptional finishing and precision standards of our technical components. You are the critical checker, primarily reading technical drawings and using measuring tools to ensure
posted 23 october 2025
This is an opportunity to join a specialized Belgian company focused on steel mould making and CNC machining. It is a sister company dedicated to producing high-quality precision components for various sectors. As a Quality Control Operator, you play a key role in safeguarding the exceptional finishing and precision standards of our technical components. You are the critical checker, primarily reading technical drawings and using measuring tools to ensure
show job details
operations lead – manufacturing management
- westerlo, antwerpen
- temporary
Wil jij het verschil maken in een organisatie waar innovatie, kwaliteit en groei centraal staan? Als Operations Lead ben jij de drijvende kracht achter onze productieactiviteiten. Je vertaalt strategische ambities naar meetbare resultaten, bouwt sterke en betrokken teams en tilt onze site naar het hoogste niveau op het vlak van Safety, Quality, Delivery, Cost & People (SQDC+P).
posted 10 october 2025
Wil jij het verschil maken in een organisatie waar innovatie, kwaliteit en groei centraal staan? Als Operations Lead ben jij de drijvende kracht achter onze productieactiviteiten. Je vertaalt strategische ambities naar meetbare resultaten, bouwt sterke en betrokken teams en tilt onze site naar het hoogste niveau op het vlak van Safety, Quality, Delivery, Cost & People (SQDC+P).
show job details

Thank you for subscribing to your personalised job alerts.

You need to enable JavaScript to run this app.

complaint and escalation management quality lead 16792.

job details

key responsibilities

qualifications

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

related jobs.

quality specialist

quality control operator

operations lead – manufacturing management

let similar jobs come to you