Job opening - Customer Care Lead in Amersfoort | Randstad

summary

amersfoort, utrecht
€5,500 per month
permanent

job category
other

job details

Are you the connecting force who can navigate a team through a transition while keeping operations running at peak performance? At FrieslandCampina Professional, you have the opportunity to play a crucial role in the transformation of our Customer Supply Chain. As an interim Customer Care Lead, you are the driving force behind an efficient Order-to-Cash process and an unforgettable customer journey.

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You are the connecting force that brings stability to a team under pressure. At FrieslandCampina Professional, a world-class leader in high-value dairy and plant-based solutions, you will lead a Customer Care team of 14 professionals. The department is currently in a challenging reorganization phase, with processes being phased to Budapest. In this interim role, you will ensure the operational Order-to-Cash processes run flawlessly while acting as a people manager to motivate the team through this transition.

Your mission is twofold: securing daily operations and simultaneously driving strategic projects such as the Global Order-to-Cash re-design and automation using SAP S/4HANA. You act as the logistical voice of the customer within commercial teams and ensure a proactive improvement culture. Whether it concerns complex complaint management, monitoring KPI dashboards, or coordinating allocation processes; you maintain the overview and ensure stability within the team.

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Are you the connecting force who can navigate a team through a transition while keeping operations running at peak performance? At FrieslandCampina Professional, you have the opportunity to play a crucial role in the transformation of our Customer Supply Chain. As an interim Customer Care Lead, you are the driving force behind an efficient Order-to-Cash process and an unforgettable customer journey.

You are the connecting force that brings stability to a team under pressure. At FrieslandCampina Professional, a world-class leader in high-value dairy and plant-based solutions, you will lead a Customer Care team of 14 professionals. The department is currently in a challenging reorganization phase, with processes being phased to Budapest. In this interim role, you will ensure the operational Order-to-Cash processes run flawlessly while acting as a people manager to motivate the team through this transition.

Your mission is twofold: securing daily operations and simultaneously driving strategic projects such as the Global Order-to-Cash re-design and automation using SAP S/4HANA. You act as the logistical voice of the customer within commercial teams and ensure a proactive improvement culture. Whether it concerns complex complaint management, monitoring KPI dashboards, or coordinating allocation processes; you maintain the overview and ensure stability within the team.

experience
5
skills
You are an expert in customer care processes within the FMCG sector and carry the self-assured presence of a mentor. Your success factors for this assignment include:
- A Bachelor’s or Master’s degree, preferably in Supply Chain Management.
- Proven experience (at least 5 years) in leading and coaching teams during change management trajectories.
- In-depth knowledge of Order-to-Cash processes and relevant systems such as SAP (ECC/S4HANA), Celonis, and PowerBI.
- Fluency in English, both written and spoken.
- Strong analytical skills and the confidence to lead transformations across all organizational layers.
Because we need to understand exactly why you are the right match for this specific challenge, we require more than just a CV. Please provide a cover letter in which you clearly outline your experience with team transitions and people management during reorganizations. We want to understand your unique approach to keeping a team engaged while processes are moving abroad.
qualifications
WO,HBO

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