customer operations and logistics specialist.

As a Customer Operations and Logistics Specialist your reponsibilities will be:

• Handle customer orders and oversee the entire order-taking process.
• Manage and monitor inbound and outbound deliveries.
• Coordinate effectively with 3PL partners.
• Execute and oversee EXW exports.
• Follow up on delivery performance and actively resolve any customer complaints.
• Manage SAP processes, including MIGO (goods movement) and Purchase Orders (POs).
• Administer transfer prices, rebates, and tariffs.
• Maintain and update customer and material master data in the system.
• Prepare, organize, and manage audit documentation.
• Manage customer claims, tracking any related logistical issues and costs.
• Communicate proactively with all internal stakeholders and external partners.
• Issue invoices in strict compliance with Greek tax regulations.
• Maintain all required operational records.
• Prepare accurate and timely sales reports.
• Ensure full adherence to company procedures and QHSE standards.

3–4 years of proven experience in Logistics and/or Customer Service.

• Excellent organizational skills with the ability to prioritize tasks effectively.
• Demonstrated ability to prepare and manage reporting.
• Excellent communication skills for interacting with both internal teams and external partners.

• Degree in Sciences, Engineering/Polytechnic, or a related field is a strong plus.
• 3–4 years of proven experience in Logistics and/or Customer Service.
• Previous experience working in fast-paced industries, such as food, chemicals, or energy.
• Familiarity or specialization in oil/lubricants and packed products is highly preferred.
• Proficient in SAP, specifically in Customer Service (CS) and Logistics functionalities.
• Very good knowledge of Microsoft Office.
• Knowledge of sea freight/transport and bulk deliveries is considered a strong plus.