customer service administrator.

We are currently hiring an administrator to work for a growing distribution and logistic company in Stoney Creek. This will be a long term contract opportunity with the ability to become permanent. The ideal candidate will have a strong administrative background and possess the professional skills necessary to interact with customers in a courteous and professional manner. Great attention to detail and the ability to work well under pressure are required for this role.

If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Advantages
- $27.47/hr
- 6 month contract
- Strong potential to turn permanent
- Monday to Friday, 7:30am - 4pm
- 4% vacation pay
- Fun, energetic team members
- Manager with open door policy
- Working for an established, well-known organization
- Room for growth
- Great Stoney Creek location close to highway

Responsibilities
- Managing and overseeing multiple accounts, delivering exceptional customer service delivery throughout
- Process orders received via fax, email and phone on a daily basis and provide confirmation when requested
- Process orders and client information through the ERP System
- Billing through WMS
- Processing Bills of Lading
- Adhere to all procedures and work instructions in performing the job
- Communicate with various internal departments on a regular basis for customer/product related issues, including backorders, emergency shipments, customer account status, invoices, returns processing etc.
- Booking appointments online or through the customer portal
- Maintain accurate information regarding backorders
- Responsible for customer account setup and customer file maintenance

Qualifications
- 1-2 years of experience in an administrative or coordination role
- Working knowledge of Microsoft office suite (Outlook, Excel, Word, Teams)
- Experience with Warehouse Management Systems (WMS)
- Self-starter, efficient, organized
- Capable of consistently producing high quality work under pressure and in a timely fashion
- Strong proficiency in order entry systems
- Strong attention to detail and organizational skills
- Ability to work well with others and follow instructions
- Being flexible and adaptable to the work requirements
- Ability to work in a fast pace environment and help the team when needed
- Open to retail experience or new grads

Summary
If you see yourself in this role and want to learn more about this opportunity then please apply to this job posting, and reach out directly to patricia.van@randstad.ca with your most updated resume, the job posting’s reference number, and a brief synopsis of why you feel you would be a great fit for the role.

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies.