customer service and claims representative.

• salary between €2,500 and €3,500 per month
• Flexible starting hours between 7:00-9:00
• 7 months Randstad, followed contract Samsung SDS
• Pensionplan from the first day worked
• €200 monthly contribution toward health insurance
• Travel allowance of € 0.23 per km

As Customer Service Representative, you will manage all Customer service related questions and claims by receiving, analyzing, and taking necessary actions to process and resolve incidents and escalations.

• A qualification in logistics will be an advantage e.g. MBO (logistiek)
• Knowledge of (Business) English
• Proven experience in a customer service or claims handling role.
• Strong understanding of customer service principles and claims processing procedures.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficiency in relevant software and CRM systems.
• Ability to work independently and as part of a team in a structured environment.

You wil handle incoming customer inquiries and provide prompt, accurate information regarding services and products.

• Act as the central point of contact, liaising with customers, internal teams, and external carriers to gather, manage, and follow up on claims and related queries.
• Collect and document information to accurately assess the validity of incoming claims.
• Issue liability letters for approved claims to formally commence the settlement process, ensuring all relevant parties are promptly informed.
• Efficiently manage and track claims within our internal administrative systems, escalating significant cases to senior management.
• Oversee the timely processing of compensation payments, diligently verifying the accuracy of all financial transactions.
• Take ownership of the claims lifecycle, managing all financial aspects through proactive communication with customers, internal departments, and carriers.
• Analyze claim data to pinpoint areas for improvement and proactively propose innovative short- and long-term solutions to enhance our processes.

Operating from the European Control Tower, you will join a dedicated transport team of 8 colleagues.

• Samsung is an enjoyable place to work
• Samsung takes good care of its employees. You can enjoy the yearly company party, barbecues, Christmas gifts and many more!

Ready to take on this exciting challenge as a customer service and claims representative. Apply now and become a vital part of our logistics success story.