Job opening - Customer Service en Ingles in Alcobendas | Randstad

summary

alcobendas, madrid
€13.00 per hour
temp to perm
completa

job category
administrative & support services

job details

- Answers and responds to all incoming phone calls from customers – serves the first point of contact for customers and business partners.- Processes all orders each day in a timely manner and within established deadlines – -- Ensures that all orders are reviewed, released or action taken. - Offers customers up-to-date product knowledge and communicates order variances. - Understand and adhere to customer’s requirements for order management. - Validate and ensure all orders have correct pricing, promotions and off invoice discounts along with appropriate backup where required.- Communicate and coordinate with warehouse, freight carriers and team members to ensure orders are fulfilled, shipped and delivered on time and in accordance with the customer instructions.- Research customer inquiries and delivery issues through investigation, engaging third parties as required to resolve. - Process and investigate customer post-delivery enquiries or complaints.- Process any credit notes or related billing corrections if required within the appropriate timeframe as it relates to month-end and quarter-end cut offs.- Maintain data in our master files, for example but not limited to pricing, promotions and customer-bill and ship to information, or EDI if needed. ...

- Answers and responds to all incoming phone calls from customers – serves the first point of contact for customers and business partners.- Processes all orders each day in a timely manner and within established deadlines – -- Ensures that all orders are reviewed, released or action taken. - Offers customers up-to-date product knowledge and communicates order variances. - Understand and adhere to customer’s requirements for order management. - Validate and ensure all orders have correct pricing, promotions and off invoice discounts along with appropriate backup where required.- Communicate and coordinate with warehouse, freight carriers and team members to ensure orders are fulfilled, shipped and delivered on time and in accordance with the customer instructions.- Research customer inquiries and delivery issues through investigation, engaging third parties as required to resolve. - Process and investigate customer post-delivery enquiries or complaints.- Process any credit notes or related billing corrections if required within the appropriate timeframe as it relates to month-end and quarter-end cut offs.- Maintain data in our master files, for example but not limited to pricing, promotions and customer-bill and ship to information, or EDI if needed.

key responsibilities
- Broad understanding of interrelation of various business functions. - Demonstrated technical knowledge of general order processing and logistics procedures and practices.- Knowledge of applicable regulations, policies, procedures, principles, standards, - controls, best practices, etc. required to execute essential functions.- Able to learn and apply current product knowledge to be effective in essential functions - Able to accurately and efficiently complete all essential functions on time while being a good steward of EBITDA.- Competent in application and use of ERP, vendor software, MS office applications, reporting tools and other platforms in the execution of essential functions.- Ability to organize and analyze data and summarize information for management review.- Able to work under pressure with strict deadlines.. Ability to independently manage deliverables while balance multiple demands, competing priorities and deadlines within capacity constraints.- Ability to take initiative while seeking appropriate guidance.- Demonstrated customer service ability to influence customers and provide fiscally responsible order fulfilment solutions. - Able to effectively communicate and collaborate on cross-functional projects.- Capable of effectively communicating information orally and in the form of spreadsheets or written reports. - Able to build and maintain positive and respectful internal and external relationships.
skills
ingles c1
qualifications
Grado
education
Grado

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