customer service executive - 3pl.

about the company.

an established international freight forwarding and supply chain solutions provider with a massive global logistics network. Serving diverse corporate clients across multinational markets, they specialize in seamless air, ocean, and land transportation management. They offer a stable corporate environment with structured training and long-term career growth.

• Client Relationship Management: Act as the primary point of contact for corporate accounts, managing daily shipping inquiries, quotation requests, and order placements.
• Shipment Tracking & Updates: Monitor the end-to-end lifecycle of cargo movements and proactively provide milestone updates to clients.
• Issue Resolution: Handle client feedback and troubleshoot shipment delays or documentation discrepancies efficiently to minimize operational disruption.
• Documentation & Coordination: Liaise closely with internal operations, carriers, and overseas offices to ensure billing, invoicing, and customs documentation are accurate.
• Account Maintenance: Assist in updating client profiles, rate cards, and service level agreements within the company's internal system.