Problem Solving:
- Investigating and resolving customer issues, complaints, or disputes in a timely and effective
- manner.
- Escalating complex issues to higher levels of support or management when necessary.
- Communication Skills:
- Communicating clearly and professionally with customers, colleagues, and other
- departments within the company.
- Providing clear and concise information to customers in a manner they can easily
- understand.
- Sales Support:
- Identifying opportunities for upselling or cross-selling additional products or services.
- Collaborating with the sales team to provide support in achieving revenue goals.
- Business Process:
- Developing and maintaining a deep understanding of the company's products and processes.
- Keeping up-to-date with changes and updates to product/service offerings.
- Team Collaboration:
- Collaborating with colleagues, especially in cross-functional teams, to resolve issues or
- improve processes.
Core Responsibilities:
Manage customer orders through end-to-end work processes and systems.
Maintain a thorough knowledge of the businesses' products, applications, and service offerings.
Requirements:
Be open to work in different time zones.
Be Self-motivated with ability to use initiative and thrive on responsibility.
Ability to work effectively in small teams and a willingness to continuously develop knowledge and
skills.
The role will be required to work out of Airoli – New Mumbai office of Dow Chemical International
Private Limited.