Our Client
Our client is a highly regarded construction company that sets the gold standard for customer service. With more than 21 years experience in delivering premium projects and being the best in their field, this business is rapidly growing and is seeking multiple Customer Service Representatives to join their high performing team.
Your New Role
As the Customer Service Representative, your role will focus on coordinating meaningful projects, ensuring their timely completion. You will be reporting into the Contract Manager who is renowned in the business for their supportive and empathetic management style. Note: these are permanent full-time positions.
Your duties will include:
- Answer customer phone calls and discuss possible solutions.
- Enter customer and job details into the internal database.
- Schedule the relevant contractors to the job, in a timely manner.
- Provide frequent updates to the customer and contractors.
- Once the job is completed, process any outstanding invoices.
Benefits to You
- Multiple roles available with an immediate start.
- Work from home 2-3 days per week.
- Flexible start and finish times.
- Attractive bonus based on performance - earn up to an extra $10k per year.
- Extensive training and career development opportunities.
- Work with a friendly, supportive and high performing team.
- Join a financially healthy and successful construction business.
- Parking on site in Mascot.
About You
- Previous Customer Service, Call Centre, Contact Centre, Administration, Scheduling, Maintenance, Facilities, Data Entry or Project experience.
- Very happy to consider entry level applicants with the right attitude.
- High attention to detail and a proactive attitude.
- Passion for helping people and providing high quality customer service.
Next Steps
If this role sounds like the one for you, please click APPLY NOW. Otherwise, for a confidential discussion please email Vivienne at vivienne.baez@randstad.com.au.
Due to the nature of the role, only applicants with permanent working rights will be considered.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
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