customer services executive.

about the company.
A global leader in e-commerce and mail logistics. They specialize in providing smart, simple, and efficient global delivery solutions for businesses worldwide, connecting three continents with operations in 12 countries.

• You will be responsible for providing exceptional customer service across multiple communication channels (e.g., email, phone).
• Handle customer enquiries promptly and professionally, offering effective solutions to maintain and enhance customer satisfaction.
• Assist in providing service and product training to customers when required.
• Liaise with internal and external parties to ensure service excellence.
• Support the customer service team with other administrative and service-related duties as assigned.

• Post-secondary degree or equivalent.
• Minimum of 3 years of customer service experience; preference will be given to candidates from the e-commerce or logistics industry.
• A strong customer-focused mindset with excellent communication, interpersonal, and problem-solving skills.
• Good command of spoken and written English, Cantonese, and Mandarin (fluency in Mandarin is a distinct advantage).
• Speedy and accurate Chinese typing is essential.
• Proficiency in MS Office (Word, Excel, email) and confidence in learning and using different IT systems.
• A pro-active, "can-do" attitude and a collaborative team player.