Job opening - Customer Support Agent in Maastricht

summary

maastricht, limburg
€2,900 per month
temporary

job category
other

job details

Are you ready to make an impact at DHL Express? We are looking for a Customer Support Agent (Frontline) to strengthen our Accounts Receivable team in Maastricht. Working full-time in day shifts, you will serve as the main contact for our international business partners.

what we offer ...

€2900 a month
Bonus incentives and a strong pension scheme
Wide range of training possibilities
38 hours a week (fulltime)
Shared Service Center, Maastricht
Dynamic environment

who are you

Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you!

Experience working in a complex customer service environment.
Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage).
Strong IT skills and experience working with various software programs and databases.

what will you do

In this role, you will be the primary point of contact for B2B customers regarding their invoices and the billing process. Around 70% of customer contact takes place via email, alongside incoming phone enquiries. You will resolve issues quickly, look up information across multiple databases, and ensure customers receive clear answers in a timely manner. You will be working in a fast-paced environment where no two days are the same.

Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing.
Managing and navigating multiple databases and systems to provide accurate customer solutions.
Maintaining high service standards and fast response times for incoming requests.
Routing calls and escalating complex issues to internal teams or specialists when necessary.

where will you work

The Shared Service Center employs more than 550 employees, with 40 nationalities, who speak 34 languages.

Our corporate culture is about personal dedication – to our company, to each other and to our global society. DHL is committed to being a great place to work. Start your career at DHL at our location in DHL Maastricht, DHL Express ’finance expertise center.

A good salary, bonus incentives and a strong pension scheme;
A wide range of employee benefits;
A job in day shifts and no weekends;
A wide range of training options;
Hybrid work.

job application

Do you recognize yourself in this profile? Then apply quickly via the button below!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

what we offer

€2900 a month
Bonus incentives and a strong pension scheme
Wide range of training possibilities
38 hours a week (fulltime)
Shared Service Center, Maastricht
Dynamic environment

who are you

Do you have experience in swiftly and effectively resolving enquiries for business customers, and do you thrive in a dynamic, international environment? Then this role is the perfect fit for you!

Experience working in a complex customer service environment.
Fluent in Dutch and English, both written and spoken (a good command of French or German is an advantage).
Strong IT skills and experience working with various software programs and databases.

what will you do ...

Handling B2B customer enquiries via email and phone, primarily related to (e-)billing and invoicing.
Managing and navigating multiple databases and systems to provide accurate customer solutions.
Maintaining high service standards and fast response times for incoming requests.
Routing calls and escalating complex issues to internal teams or specialists when necessary.

where will you work

A good salary, bonus incentives and a strong pension scheme;
A wide range of employee benefits;
A job in day shifts and no weekends;
A wide range of training options;
Hybrid work.

job application

Do you recognize yourself in this profile? Then apply quickly via the button below!

Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

experience
1
qualifications
MBO

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customer support agent.

job details

experience

qualifications

share this job.

the application process.

apply with randstad.

we'll give you a call.

getting you registered.

compliance check.

reference and background check.

the perfect job for you.

the interview.

start your new job.

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logistics customer service representative

query handling agent

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