customer support specialist.

General Information:

• Start: Asap

• Workplace: Schaffhausen (Candidates from the local region preferred due to the commute)

• Workload: 100%

• Duration: 1 year (extension possible)

• Working Hours: Standard office hours 

• Remote Work: Up to 2 days of Home Office per week possible after the initial onboarding phase and by arrangement with the department head.
  
  
   

Your Impact:

• Daily Communication: Serve as the primary point of contact for customers and international sales via Microsoft Teams and Email.

• Order Management: Handle the end-to-end processing of customer inquiries and order fulfillment.

• Interface Management: Act as the vital link between external stakeholders, production units, and logistics departments.

• Escalation Management: Take ownership of resolving customer issues and managing challenging situations professionally.

• Logistics Coordination: Apply your understanding of logistical workflows to ensure smooth operational delivery.
  
  
   

Your Background:

• Language Skills: Business-level fluency in German and English (both written and spoken) is mandatory.

• Technical Proficiency: Solid foundational knowledge of SAP. You are proficient in MS Office, with high expertise in Outlook and basic knowledge of Excel.

• Professionalism: Strong communication skills and a high level of customer orientation.

• Experience: Proven experience in customer contact and a solid understanding of logistical processes.
  
  
  
   

Soft Skills & Mindset:

• Efficiency: A quick learner with the ability to work independently and structured.

• Attitude: A positive mindset toward change and process evolution.

• Reliability: A proactive team player with excellent self-expression and communication skills.