- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment- Take the responsibility for customer issues and manage them through to resolution- Investigate, diagnose, locate, and find solutions to resolve the issues- Availability to work 24/7 in rotating morning/evening/night shifts- Follow the standard procedures for the correct escalation to other teams- Generation of system documentation- Maintaining documentation up to date- Making modifications to existing installations- Willing to travel to customers as required (up to 30% of time)
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- Operatively ensure the reception, processing, and documentation of issues reports in the first and second level support environment- Take the responsibility for customer issues and manage them through to resolution- Investigate, diagnose, locate, and find solutions to resolve the issues- Availability to work 24/7 in rotating morning/evening/night shifts- Follow the standard procedures for the correct escalation to other teams- Generation of system documentation- Maintaining documentation up to date- Making modifications to existing installations- Willing to travel to customers as required (up to 30% of time)