desktop auditor warranty.

Your role:
As part of the newly established Global Business Services (GBS) organization,
structured into three pillars – Operations, Global Process Ownership, and Strategy &
Performance Management – you will play a key role in shaping the future of GBS. As a
Warranty Desktop Auditor, you’ll help identify improvements, drive compliance, and
contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to:
In the Warranty Audit task area, you will identify and explain deviations and potential for improvement in warranty process handling in the worldwide service organisation and check the effectiveness of central models for warranty application review.

Within this responsible position, you will make an important contribution to a positive customer experience in the environment of particularly customer-sensitive warranty repairs at a central corporate interface between customer, service and product quality, support the achievement of adequate cost targets and contribute to an audit-proof warranty application review.

Your responsibilities:
Plan and organize desktop audits based on suitable KPIs and carry them out to check potential deviation topics in the warranty process handling, based on upstream analysis results
Define, evaluate, and decide on conspicuous warranty applications on the respective test topic, being jointly responsible for this process
Document test results transparently, precisely, and comprehensibly.

Handle mainly written communication to the worldwide audit objects until the audit is completed
Analyze desktop audit results regularly and incorporate their findings into the continuous improvement process of upstream application review processes and models

Act as the first point of contact for your clients and the central warranty process management as well as those responsible in the country organizations regarding desktop audit results

Education and Experience Requirements

• Apprenticeship as a car mechanic/car mechatronic technician with further training as a master craftsman or technical business economist (ideally first experiences with audit)


• Ideally completed studies (university/university of applied sciences) with a technical or business orientation 


• Practical experience in the field of (commercial) vehicle engineering and knowledge of workshop and repair processes

Skills and Competencies

• Good Microsoft Office Skills, especially in Excel


• Very good analytical skills and a feel for the overall context


• Fluent in oral and written English to present complex issues


• Independent, structured and efficient way of working 


• Excellent teamwork skills and enjoy working in a dynamic and collaborative environment


•  3-5 years work experience excepted