Cégleírás / Organisation/Department
Our partner is bringing their impressive global success story to Hungary, building a brand-new Global Business Center in Budapest. They are looking for a Digital Solutions Manager to drive digital transformation and platform excellence.
They offer a unique environment that prioritizes an inclusive culture and service excellence from day one. In this role, you will bridge the gap between business needs and technology within a collaborative, supportive, and social international team. It is a rare chance to join a community that values teamwork, celebrates success, and genuinely enjoys working together to build a fresh operation.
Pozíció leírása / Job description
Strategic Leadership
...Define and drive the digital platform strategy to align with business objectives
Collaborate with business units to understand needs and translate them into actionable platform initiatives
Identify opportunities to streamline processes, improve efficiency, and maximize platform value
Develop and maintain a product roadmap for enterprise platforms, prioritizing enhancements and new features based on business value and impact
Identify opportunities to improve business processes using cloud technologies and AI capabilities
Platform Management & Optimization
Lead the implementation, configuration, and ongoing management of Workday, Salesforce, and related enterprise platforms
Design and oversee system integrations across platforms to ensure seamless data flow and interoperability
Ensure integrations, workflows, and data structures are optimized for performance and reliability
Establish and oversee a structured product release methodology, coordinating testing, deployment, and communication of platform updates
Monitor platform performance, adoption metrics, and ROI, implementing continuous improvements
Governance & Compliance
Establish and enforce governance frameworks, best practices, and standards across digital platforms
Ensure data integrity, security, and compliance with internal policies and regulatory requirements
Stakeholder Engagement & Change Management
Manage relationships with internal stakeholders, vendors, and technical teams
Develop and deliver training, documentation, and change management programs to drive user adoption
Act as a trusted advisor to leadership on digital solutions and platform capabilities
Application Support & Service Delivery
Lead and develop the application support team, fostering a culture of accountability, continuous improvement, and high-quality service delivery
Own the support model for core platforms, ensuring incidents and requests are triaged, prioritised, and resolved in line with agreed SLAs
Define and embed consistent support processes, including ticket management, escalation paths, and first contact resolution practices
Monitor support performance through relevant metrics, using data to identify recurring issues and drive root cause resolution
Act as an escalation point for complex or high-priority issues, coordinating across technical teams and vendors where required
Manage relationships with platform vendors and third-party support providers, holding them accountable to contracted service levels
Ensure knowledge is captured and maintained, enabling the team to resolve issues efficiently and reduce repeat contacts
Innovation & Continuous Improvement
Identify and deliver enhancements to core platforms such as CRM and HRIS, driving measurable improvements in functionality, usability, and business value
Evaluate opportunities for process automation and workflow optimisation across the application portfolio
Stay current with platform releases, vendor roadmaps, and industry best practices, translating these into actionable improvements
Assess emerging tools and technologies to enhance platform capability and end-user experience, making evidence-based recommendations to stakeholders
Elvárások / Requirements
- Proven experience managing enterprise platforms and digital solutions in a complex, multi-stakeholder environment
- Strong understanding of business applications, workflow automation, and digital transformation initiatives
- Experience with platform configuration, integrations, and release management across SaaS and cloud-based solutions (e.g. CRM, HRIS)
- Experience developing and managing a product roadmap, balancing business demand with operational stability
- Excellent project management, problem-solving, and communication skills
- Strong stakeholder management skills, with the ability to translate technical concepts for non-technical audiences
- Ability to work cross-functionally and influence at all levels of the organisation
- Experience leading and developing application support teams, ensuring timely resolution of issues and a high standard of service delivery
Good to have:
Amit kínálunk / Offer
Why Join Us in Budapest?
Financial Rewards & Security
- Performance-Based Bonus
- Cafeteria
- Pension Contribution
- Life Insurance
Flexibility & Modern Workstyle
- Hybrid Model: Enjoy the best of both worlds with a flexible schedule (usually 2-3 days in the office).
- Home Office Support
- Work from Abroad: Work from another country for up to 20 days per year to better sync your travel plans with your career.
Health & Wellbeing
- Private Health Insurance
- Mental Health Support
- Inclusive Care: Dedicated support for special needs, including workplace accessibility and specific health considerations.
Family-Friendly Culture
- Enhanced Parental Leave: They top up state benefits to ensure 100% of your base salary for 20 weeks of maternity leave and 2 weeks of paternity leave.
- Fertility Treatment Support
Growth & Connection
- Access to extensive internal and external training programs to fuel your growth.
- Enjoy a generous budget for team-building events and social activities.
Kapcsolattartó / Information
Judit Lerner - judit.lerner@randstad.hu
