about the company
A reputable government-linked property developer and investment company with a strategic portfolio of prime office buildings and retail spaces.about the job
- Assist in the timely and effective monthly collection of rental payments from tenants.
- Communicate with tenants regarding rental payments through various channels (phone calls, text, email, and formal letters).
- Send reminders and follow-up notices to tenants regarding upcoming and past-due rental payments.
- Serve as the point of contact between management and tenants; understand tenant's reasons for non-payment and escalate assistance accordingly.
- Update and maintain records of communication with tenants, payment statuses, and agreed repayment plans in the collection system.
- Assist in preparing rental statements, late payment notices, and other collection-related documentation.
- Maintain digital and physical files for easy retrieval and auditing.
- Reconcile tenant accounts to identify discrepancies and ensure accuracy of outstanding balances.
- Collaborate with the Finance/Collection department to resolve payment issues.
- Prepare collection reports and report any specific collection issues.
- Foster positive landlord-tenant relationships while ensuring timely rental collection and long-term business opportunities.
skills and experience required
- Diploma or Degree in Business Administration, Accounting, or a related field.
- Minimum of 2 years of experience in credit control or debt collection.
- Experience in customer service, administrative, or data entry roles is an added advantage.
- Proficiency in Microsoft Office (especially Excel for tracking payments).
- Passionate about record keeping and maintaining high data accuracy.
- Strong communication and negotiation skills.
- Empathy and patience when dealing with difficult situations or sensitive tenant issues.
culture and benefits
Your future employer is financially strong and has been growing rapidly in recent years. They offer a positive work environment supported by a trusting and supportive management team. The company rewards employees generously for good performance and emphasizes personal growth.how to apply
The above information serves as a general overview of the position. Please apply through this advertisement or visit www.randstad.com.my for further details. Due to the high volume of applications, only shortlisted candidates will be contacted.
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