- Pre-Sales Consulting: Provide support during the pre-sales phase by assessing technical project requirements and devising potential solutions to address the customer's technical challenges.- Post-Sales Technical Ownership: Offer technical assistance and escalation support after the sale, taking direct ownership for resolving critical technical issues raised by our enterprise customers.- Client-Facing Technical Liaison: Manage all technical inquiries and interactions with customers. This includes providing technical support for regular review meetings, Service Level Agreement (SLA) discussions, and technical escalation reviews.- Documentation and Reporting: Accurately log and document all technical issues within the central database (saleforce.com/FTIE). Ensure all issues are kept up-to-date and generate necessary reports for both internal and external audiences.- Proactive Sales Team Collaboration: Work in partnership with sales teams to offer anticipatory support on products and projects, aiming to identify, anticipate, and escalate potential issues to management and the Getac HQ technical teams.
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- Pre-Sales Consulting: Provide support during the pre-sales phase by assessing technical project requirements and devising potential solutions to address the customer's technical challenges.- Post-Sales Technical Ownership: Offer technical assistance and escalation support after the sale, taking direct ownership for resolving critical technical issues raised by our enterprise customers.- Client-Facing Technical Liaison: Manage all technical inquiries and interactions with customers. This includes providing technical support for regular review meetings, Service Level Agreement (SLA) discussions, and technical escalation reviews.- Documentation and Reporting: Accurately log and document all technical issues within the central database (saleforce.com/FTIE). Ensure all issues are kept up-to-date and generate necessary reports for both internal and external audiences.- Proactive Sales Team Collaboration: Work in partnership with sales teams to offer anticipatory support on products and projects, aiming to identify, anticipate, and escalate potential issues to management and the Getac HQ technical teams.