fraud and operations support officer.

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job details

summary

job details

  • key responsibilities

    As a Fraud and Operations Support Officer, your responsibilities will be to:

    • Review and analyze transactions to identify potential risks and prevent fraudulent activities
    • Enter and maintain relevant data accurately within the company’s information systems
    • Carry out daily back-office and administrative tasks, including archiving and documentation
    • Contribute actively to achieving the department's KPIs and meeting the established SLAs
    • Communicate over the phone with customers to clarify information and resolve issues when necessary

  • experience

    • 1-2 years

  • qualifications

    • Customer service experience, with a desirable focus or interest in the banking and financial sector
    • Excellent communication skills, particularly in telephone communication and customer interaction
    • A High School Diploma or IEK degree (a University or Higher Education degree will be considered an asset)
    • Very good knowledge of the English language
    • Good computer literacy and familiarity with digital tools
    • Flexibility to work on rolling shifts, as the department operates on a 24-hour basis
    • Strong organizational skills and a customer-oriented mindset with a drive to deliver maximum effort

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