french speaking collection advisor (m/f) (part-time).

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job details

summary

job details

  • key responsibilities

    As a French speaking Collection Advisor (m/f) (part-time), you will:

    • be at the forefront of the business, operating via telephone/chat/email to support customers located in the french part of Switzerland.
    • establish positive engagement with the customers, build relationships and demonstrate fair treatment
    • conduct affordability assessments in order to fully understand each customer's financial situation and, when needed, set up reasonable repayment plans
    • provide guidance to customers on the availability of free money advice
    • maintain system notes, ensuring records of calls are complete, accurate, professional and a true reflection of the conversation

  • experience

    Previous working experience in a similar role is not required.

  • skills

    • Excellent communication and interpersonal skills, with the ability to showcase empathy and confidence towards a diverse customer base
    • Service oriented and problem solving mindset
    • Patience and calmness in all situations
    • Ability to work both independently as well as a member of a team

  • qualifications

    • native or near-native level in French
    • αdequacy in English
    • PC literacy

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