head of operations (qsr / f&b).

about the company.
Our client is a global leader in the food service industry, recognized for its commitment to operational excellence and community engagement. As a market-leading F&B brand with a significant presence in Singapore, they focus on driving sustainable growth and delivering high-quality service across their extensive network of outlets.

about the job.

• In this strategic leadership role, you will drive the development of annual business plans and medium-to-long-term operational strategies to ensure sustainable profitability and growth.

• Lead the operations department to ensure efficient store performance and alignment with overarching company goals.

• Oversee the full P&L for all local outlets, managing annual budgets and monthly financial forecasts to meet revenue and cost targets.

• Enhance operational efficiency by improving workflows, resource allocation, and internal processes across all locations.

• Champion a high-performance culture through the leadership, coaching, and mentorship of store management teams.

• Manage strategic relationships with external vendors and lead contract negotiations to secure optimal terms for the business.

skills and experience required.

• Minimum of 8 to 10 years of experience in operations management, ideally within the food service sectors.

• At least 5 years of experience in a senior leadership capacity with a proven track record of managing large-scale teams.

• Strong expertise in financial management, including budgeting, forecasting, and P&L oversight.

• Exceptional problem-solving abilities and a proactive, hands-on approach to driving operational excellence.

...