import operations manager - freight forwarding.

about the company.
Our client is a well-established global logistics and freight forwarding solution provider known for delivering end-to-end supply chain services across key international trade routes.

• Optimized import SOPs, conducted process spot-checks, and led end-to-end client onboarding and system setup.
• Managed full-chain import execution (deconsolidation, clearance, last-mile) to minimize errors, damage, and complaints.
• Coordinated upstream flows with overseas origin offices while maintaining key vendor ties with carriers, CFS warehouses, and customs brokers.
• Hosted monthly/quarterly reviews with Hong Kong clients to resolve customs/logistics pain points and secure retention.
• Directed daily scheduling and performance management while training supervisors to resolve operational disruptions (inspections, delays, manifest errors).

• Minimum 8 years of experience in sea freight import operations or freight forwarding, with demonstrated team management and leadership capability.
• Strong knowledge of end-to-end import operations, customs clearance procedures, ocean carrier booking, and deconsolidation processes in Hong Kong.
• Experienced in developing and executing operational SOPs, managing client onboarding, and resolving logistics exceptions.
• Excellent communication, client management, and vendor negotiation skills.
• Native or fluent in Cantonese, with professional proficiency in written and spoken English and Mandarin.