internal sales administrator.

Working as a key link between the business and its clients, you will manage day-to-day customer accounts, handle incoming inquiries, process sales orders, and provide accurate pricing and product information. This role combines hands-on sales support, account administration, and customer relationship building within a fast-moving commercial setting.

Key Responsibilities:

• Customer Account Management: Act as a responsive point of contact for clients via telephone and email, handling inquiries, providing updates, and building long-term working relationships.
• Quotations & Pricing: Prepare accurate quotes, evaluate product requests, manage pricing information, and follow up on inquiries to convert leads into confirmed orders.
• Order Processing & Systems: Accurately enter and process sales orders, raise documentation, update CRM records, and track deliveries through to successful completion.
• Cross-Department Collaboration: Liaise regularly with internal teams; including Logistics, Purchasing, Production, and Quality to ensure customer lead times and commitments are met.
• Issue Resolution: Take ownership of customer complaints or delivery delays, resolving issues efficiently and maintaining clear communication with the client.
• Sales Support: Support Sales Development Managers by handling client calls in their absence and maintaining up-to-date customer databases.

About You:

• Experience: Proven track record in Sales Support Administration, Internal Sales, or a similar fast-paced commercial environment.
• Industry Background: Previous experience within manufacturing, engineering, metals, or technical distribution is highly desirable.
• Communication & Skills: Strong written and verbal communication skills with the confidence to speak with internal and external stakeholders at all levels.
• Technical Aptitude: High standard of IT literacy (Microsoft Excel, Word, Outlook, PowerPoint) alongside the ability to pick up internal business databases and CRM systems quickly.
• Mindset: Strong numerical ability, keen attention to detail, proactive problem-solving skills, and a desire to learn.

What's on Offer?

Salary: £32,000 - £33,500 (depending on experience)
Bonus: Performance-based quarterly bonus scheme
Flexible Working: Hybrid working options (following your initial induction period/subject to performance)
Holiday Package: 21 days holiday + Bank Holidays
Perks: Free on-site parking and dedicated career progression opportunities

Don't miss out on this fantastic opportunity, apply today!

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.