The Junior Customer Operations Specialist plays a key role in supporting seamless service execution across a highly automated and complex supply chain environment. Operating within a functional team setup, this role contributes to operational excellence by ensuring accurate order handling, proactive customer communication, and timely issue resolution. Working across multiple supply chains with varying lead times and service expectations, the Junior Specialist gains hands-on experience in navigating system integrations, monitoring automated flows, and supporting end-to-end service delivery. The role offers a strong foundation for growth in customer operations, with exposure to both process execution and continuous improvement initiatives.
Key contributions of this role include:
• Drives incremental improvements by identifying process gaps and supporting (ITrelated) optimization initiatives across customer operations
• Ensuring accurate and timely order entry and validation across multiple digital channels (EDI, web portal, robotic flows).
• Monitoring order and delivery flows, identifying discrepancies, and supporting resolution in collaboration with internal teams.
• Communicating proactively with customers and logistics partners to provide updates and manage expectations.
• Supporting system testing and process documentation during IT changes or upgrades.
• Building foundational knowledge of end-to-end supply chain processes and systems
As Junior Customer Operations Specialist, you support the Customer Operations team in delivering reliable, high‑quality service for the customers within the Opco Netherlands within the Europe organization. Working in a functional team setup, you contribute to the daily execution of the Order‑to‑Cash process, ensuring accurate order entry, validation, and flow monitoring across digital channels such as EDI, web portals, and robotic processes.
You actively monitor delivery and system outputs, identify discrepancies, and collaborate with internal teams to resolve issues that impact customer satisfaction. You communicate with customers and logistics partners to provide proactive updates and manage expectations.
This role also offers the opportunity to support continuous improvement initiatives, often IT‑related, by identifying process gaps and contributing to optimization and automation efforts. Through involvement in system testing, documentation, and cross‑team routines, you build strong foundational knowledge of end‑to‑end supply chain processes and integrated digital systems.
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