leasing customer specialist.

As a Leasing Customer Specialist, your key responsibilities include:

• Acting as the primary point of contact for our clients and drivers, ensuring a premium service experience.
• Handling and scheduling technical inquiries (repairs, maintenance, replacements) via phone and email.
• Reviewing and approving maintenance requests according to company policy.
• Monitoring repair expenses and negotiating with vendors and warranty providers.
• Managing and resolving driver issues to ensure high service standards.
• Coordinating with internal departments and external workshops for operational efficiency.

• 3-5 years of experience in the automotive industry

• Proven experience in Customer Service, within the Leasing, Rent-a-Car, or Automotive sectors.
• Basic understanding of vehicle mechanics and maintenance requirements.
• Excellent verbal and written communication skills in both Greek and English.
• Ability to negotiate with suppliers and partners to ensure cost-efficiency.
• Proficiency in using CRM/ERP systems and Microsoft Office.
• Strong multitasking abilities, problem-solving mindset, and professional demeanor.