Position: Senior Manager Operations or Director of Operations Responsibilities: ● Define and monitor the onboarding and support processes and ensure timely and high-quality delivery of customer requests. ● Prioritize and assign work across multiple team functions which include content, website design and digital marketing. When necessary, communicate and negotiate timelines with customers. ● Drive process improvements to improve team productivity, throughput, and quality. ● Define and maintain operations metrics and other quantitative data to evaluate onboarding and customer request performance on a regular basis. ● Establish quality check processes to ensure customer satisfaction. ● Properly escalate issues pertaining to other departments to appropriate internal teams (e.g., finance, engineering, sales) and drive resolution to improve customer experience. ● Work closely with engineering to get productivity improving features developed. ● Create an inspiring team environment with an open communication culture. ● Oversee day-to-day operation & be ready to get your hands dirty. Requirements ● 5-8 years of experience – majority of experience in running operations. Experience with Software as a Service or Content a plus. ● Excellent English skills. ● Excellent prioritization and project management skills ● Comfort in using and learning various software tools ● Education in Technology or a communication related field preferred. MBA a plus. ● Strong Team Building & Management Skills ● Proficiency with MS Excel, Office and other analytical tools. ● Good written and verbal communication skills ● Attention to detail and ability to prioritize and multitask ● Knowledge of websites and SEO is a plus ● Good design sensibility is a plus.
...
Position: Senior Manager Operations or Director of Operations Responsibilities: ● Define and monitor the onboarding and support processes and ensure timely and high-quality delivery of customer requests. ● Prioritize and assign work across multiple team functions which include content, website design and digital marketing. When necessary, communicate and negotiate timelines with customers. ● Drive process improvements to improve team productivity, throughput, and quality. ● Define and maintain operations metrics and other quantitative data to evaluate onboarding and customer request performance on a regular basis. ● Establish quality check processes to ensure customer satisfaction. ● Properly escalate issues pertaining to other departments to appropriate internal teams (e.g., finance, engineering, sales) and drive resolution to improve customer experience. ● Work closely with engineering to get productivity improving features developed. ● Create an inspiring team environment with an open communication culture. ● Oversee day-to-day operation & be ready to get your hands dirty. Requirements ● 5-8 years of experience – majority of experience in running operations. Experience with Software as a Service or Content a plus. ● Excellent English skills. ● Excellent prioritization and project management skills ● Comfort in using and learning various software tools ● Education in Technology or a communication related field preferred. MBA a plus. ● Strong Team Building & Management Skills ● Proficiency with MS Excel, Office and other analytical tools. ● Good written and verbal communication skills ● Attention to detail and ability to prioritize and multitask ● Knowledge of websites and SEO is a plus ● Good design sensibility is a plus.