order desk specialist.

As an Order Desk Specialist, you will be the engine behind order-to-delivery journey, ensuring trade partners and sales teams experience flawless operational support.

• Order Intake & Control: Receive sales orders across multiple channels (mail, phone, EDI) and meticulously check data accuracy (pricing, stock availability, quantities) and policy compliance before releasing orders.
• Order & Release Management: Monitor and resolve order blocks related to commercial conditions, customer addresses, or delivery dates to keep the pipeline moving.
• End-to-End SAP Processing: Manage the complete order lifecycle—from original order creation in SAP to generating delivery numbers.
• Logistics & Demand Alignment: Collaborate closely with the Logistics department to maximize delivery execution and coordinate with Demand Planners to guarantee product availability.
• Stakeholder Communication: Serve as a key point of contact for the Sales Force and Trade Partners, ensuring prompt and high-quality responses to customer requests.
• Credit Collaboration: Work hand-in-hand with the Credit Department to resolve hold status and speed up blocked order releases.
• Invoicing & Credits: Process invoices and credit notes strictly aligned with approved customer price lists and internal compliance policies.

• 2–4 years of experience in Order Desk Management, Sales Operations, or Supply Chain—ideally within the electrical appliances, consumer electronics, or FMCG sectors

• Exceptional verbal and written communication skills; ability to collaborate effectively with cross-functional teams and external trade partners.
• High attention to detail with strong data control and problem-solving skills.
• A proactive approach to satisfying customer needs and streamlining internal processes.
• Excellent communication style to act as a smooth bridge between Sales, Credit, Logistics, and external Trade Partners.

• Bachelor’s degree in Business Administration, Supply Chain Management, Logistics, Economics, or a related field (or equivalent practical experience).
• Hands-on experience with SAP (Order Management/SD module) and proficiency in Microsoft Office (Excel).
• Strong hands-on experience with ERP softwares
• Fluency in English (written and spoken) is required for daily coordination with multinational teams. Knowledge of additional local languages is a plus.