order management specialist.

Key Responsibilities:Process customer orders in compliance with company policies and standard operating procedures, demonstrating excellent data entry skills to review and input data accurately and efficiently.Monitor EDI and digital order processing, resolving any platform-related issues.Ensure pricing updates in the ERP system are accurate and up-to-date.Track orders through to delivery, addressing issues proactively to improve On-Time Delivery (OTD).Manage customer complaints, working with the Quality Representative to perform root cause analysis and implement corrective actions.Oversee timely invoice management and dispute resolution in collaboration with the Accounts Receivable team.Process credit notes efficiently, meeting set KPIs.Respond to order status inquiries and resolve customer issues with a strong commitment to customer satisfaction.Collaborate with teams such as Demand Planning, Logistics, Finance, and Technical Service to maintain or enhance customer satisfaction.Ensure compliance with local regulations, internal policies, quality procedures, and the Sarbanes-Oxley Act (SOX). Support audits when required.Handle customer calls, providing a high level of service.Participate in daily team meetings to drive improvements in key metrics and enhance customer satisfaction.Utilize problem-solving techniques to identify root causes and implement countermeasures.Manage correspondence, redirecting it to the appropriate departments or individuals as needed.Provide backup support to team members as required. ...