premiums officer.

Are you a customer service professional with a knack for problem-solving and a keen eye for detail? Our client who is located in Adelaide CBD is looking for a Premium Officer to join their team. The role is offering full time hours (Monday to Friday) in a service centre environment.

The Opportunity

As a Premium Officer, you will work within a dynamic service-centre environment, acting as a primary point of contact for employers across South Australia. Your work ensures that employers are registered correctly and contributing accurately to the scheme.

Key Responsibilities Include:

• Employer Registrations: Processing new registrations and assessing industry classifications using the South Australian Industry Classifications (SAIC).
• Customer Service Excellence: Providing exceptional support through inbound and outbound calls and emails, using audience-appropriate language to explain complex matters.
• Evidence-Based Decision Making: Gathering and analysing information from business owners and representatives to make informed decisions on premium invoices.
• Education & Support: Assisting employers in understanding their statutory responsibilities and promoting the use of online services.
• Administrative Integrity: Maintaining precise records of all interactions and ensuring the confidentiality of employer information at all times.

Skills and Experience

Skills and Experience:

• Communication: Highly developed skills in active listening and the ability to articulate complex concepts clearly.
• Experience: Prior experience in customer service with a demonstrated commitment to empathy and integrity.
• Judgement: The ability to apply professional judgement and follow established policies and procedures.
• Collaboration: A willingness to work within a diverse team and share strengths to achieve collective goals.

Key Requirements

• Available to commence 16th February 2026
• Full time role, Monday to Friday
• Office Based - Adelaide CBD
• Australian Citizens / Permanent residents only

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.