regional sales manager (northern).

5. Ensure operating expenses remain within the budget and limits approved by the Company.
6. Monitor operational and financial performance and provide periodic reports to the Company.
7. Maintain the highest standards of cleanliness, housekeeping, and workplace environment across all
branches.
8. Ensure branch facilities are properly maintained and fully operational.
9. Ensure employees deliver service that meets the Company's quality standards.
10. Ensure all Company operations run smoothly, efficiently, and without disruption.
11. Ensure all operational processes comply with the Company's policies, SOPs, and established
standards.
12. Implement and maintain consistent quality assurance across all branches.
13. Enforce the Company's disciplinary policies and standards among employees.
14. Conduct and manage disciplinary actions in accordance with the Company's policies and procedures.
15. Oversee recruitment to ensure all positions are filled with competent and qualified personnel.
16. Plan, coordinate, and implement employee training and development programs on a regular basis.
17. Ensure a high level of customer satisfaction is consistently maintained.
18. Investigate and resolve customer complaints professionally and in accordance with the Company's
procedures.
19. Ensure adequate inventory levels are maintained for all product categories.
20. Monitor and ensure all products meet the Company's quality standards.
21. Perform regional management services for branches assigned by the Company from time to time.
22. Prepare and submit operational, sales, financial, inventory, and human resource performance reports
as required by the Company.

Requirements

. Experience & Background

• Proven track record as a Multi-Branch / Regional Operations Manager (Retail, F&B, or Service industry).
• Experience managing multi-unit P&L, branch budgets, and operational costs.

2. Key Skills & Expertise

• Sales & Finance: Strategic sales planning, financial analysis, and budget/cost control.
• Operations: SOP enforcement, inventory management, facility maintenance, and QA standards.
• HR & Leadership: End-to-end recruitment, team development, training, and employee discipline.
• Customer Success: Service quality management and escalated complaint resolution.

3. Reporting & Core Capabilities

• Proficiency in preparing operational, sales, financial, and HR performance reports for senior executive review.
• Strong leadership, problem-solving, and decision-making capabilities.