- 工作职责： 负责东区新员工入职offer发放和系统流程收集新员工入职信息，协助解决新员工对于入职流程、系统操作、社保公积金等的基本问题安排新员工的背调和结果反馈进行新员工入职确认和猎头费用申请流程协助月度和年度payroll & process内部审计 岗位要求： 本科以上学历，外资企业一年以上员工关系相关工作经验良好的沟通协调能力，团队合作意识基础英语读写，有听说能力更佳熟练使用办公应用软件，熟悉workday系统更佳工作职责： 负责东区新员工入职offer发放和系统流程收集新员工入职信息，协助解决新员工对于入职流程、系统操作、社保公积金等的基本问题安排新员工的背调和结果反馈进行新员工入职确认和猎头费用申请流程协助月度和年度payroll & process内部审计 岗位要求： 本科以上学历，外资企业一年以上员工关系相关工作经验良好的沟通协调能力，团队合作意识基础英语读写，有听说能力更佳熟练使用办公应用软件，熟悉workday系统更佳
- about the company.Internetabout the team.Operationabout the job.Establish and lead the team to ensure the constant increase of productivity and quality in the service/support related area.Optimize the standard and tools for process, continuously develop and localize it in global terms, including existing and new items/features, basing on data analysis and process implementation monitoring;Develop and align cross-functional or regional requirements. Superviabout the company.Internetabout the team.Operationabout the job.Establish and lead the team to ensure the constant increase of productivity and quality in the service/support related area.Optimize the standard and tools for process, continuously develop and localize it in global terms, including existing and new items/features, basing on data analysis and process implementation monitoring;Develop and align cross-functional or regional requirements. Supervi
- about the company.互联网about the team.客服about the job.1、根据业务的战略与核心目标，行业标准、客户需求，规划和制定服务策略及服务规则。能根据变化做预判，进行服务影响评估，梳理和迭代服务策略，并在服务端部署及落地，同时能合理利用产品化思维推动服务模式创新；2、根据用户旅程，围绕人群、类目等视角设计分层售后服务权益等相关策略，建立分人群/场景的服务心智；3、对用户服务场景进行全面梳理，搭建业务运营分析体系，跟踪核心数据指标的变化，通过定量、定性的方法，分析评估已有业务场景的在用户体验，解决能力，业务痛点及风险，不断调优方案，持续保障和提升客户的服务体验；4、建立全链路的用户体验体系以及跨部门联动合作机制，通过数据分析、VOC、竞对分析等，从正向和负向持续洞察用户体验，不断驱动业务、产品、技术链路优化，助力从源头解决用户痛点，提升用户体验，打造差异化的服务体验；skills and experience required.1、本科及以上学历，5年以上互联网公司客服about the company.互联网about the team.客服about the job.1、根据业务的战略与核心目标，行业标准、客户需求，规划和制定服务策略及服务规则。能根据变化做预判，进行服务影响评估，梳理和迭代服务策略，并在服务端部署及落地，同时能合理利用产品化思维推动服务模式创新；2、根据用户旅程，围绕人群、类目等视角设计分层售后服务权益等相关策略，建立分人群/场景的服务心智；3、对用户服务场景进行全面梳理，搭建业务运营分析体系，跟踪核心数据指标的变化，通过定量、定性的方法，分析评估已有业务场景的在用户体验，解决能力，业务痛点及风险，不断调优方案，持续保障和提升客户的服务体验；4、建立全链路的用户体验体系以及跨部门联动合作机制，通过数据分析、VOC、竞对分析等，从正向和负向持续洞察用户体验，不断驱动业务、产品、技术链路优化，助力从源头解决用户痛点，提升用户体验，打造差异化的服务体验；skills and experience required.1、本科及以上学历，5年以上互联网公司客服
- about the company.Internetabout the team.Serviceabout the job.-Service Level Management:Establish SOP and working manual in each location, monitor the execution. Target to deliver high standard service to our customers.Proactively make continuous improvement on quality service delivery.Drive for process alignment for effective management.Creative and innovative when facing new policy, dispute and any other issues, high-end problem solving & decision makingabout the company.Internetabout the team.Serviceabout the job.-Service Level Management:Establish SOP and working manual in each location, monitor the execution. Target to deliver high standard service to our customers.Proactively make continuous improvement on quality service delivery.Drive for process alignment for effective management.Creative and innovative when facing new policy, dispute and any other issues, high-end problem solving & decision making
