Key Responsibilities Technical Support:o Serve as the first point of contact for users seeking technical assistance through variouscommunication channels (e.g., phone, email, ticketing system).o Diagnose and resolve basic hardware, software, and network issues. Incident and Request Management:o Log and track all incidents and requests till resolution, ensuring accurate and timely updatein ITSM tool.o Escalate complex issues to higher-level support teams
Key Responsibilities Technical Support:o Serve as the first point of contact for users seeking technical assistance through variouscommunication channels (e.g., phone, email, ticketing system).o Diagnose and resolve basic hardware, software, and network issues. Incident and Request Management:o Log and track all incidents and requests till resolution, ensuring accurate and timely updatein ITSM tool.o Escalate complex issues to higher-level support teams