Key Responsibilities Technical Support:o Serve as the first point of contact for users seeking technical assistance through variouscommunication channels (e.g., phone, email, ticketing system).o Diagnose and resolve basic hardware, software, and network issues. Incident and Request Management:o Log and track all incidents and requests till resolution, ensuring accurate and timely updatein ITSM tool.o Escalate complex issues to higher-level support teams
Key Responsibilities Technical Support:o Serve as the first point of contact for users seeking technical assistance through variouscommunication channels (e.g., phone, email, ticketing system).o Diagnose and resolve basic hardware, software, and network issues. Incident and Request Management:o Log and track all incidents and requests till resolution, ensuring accurate and timely updatein ITSM tool.o Escalate complex issues to higher-level support teams
Deskside Support EngineerRole Objective:Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smoothfunctioning of IT devices, meeting-room infrastructure, and asset management.Key Responsibilities:• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-userperipherals.• Install, configure, and upgrade software/hardware as per organisation standards.• Provide AV/IT support during meetings an
Deskside Support EngineerRole Objective:Provide on-site deskside IT support to end-users for day-to-day technical issues, ensuring smoothfunctioning of IT devices, meeting-room infrastructure, and asset management.Key Responsibilities:• Troubleshoot and resolve incidents related to desktops, laptops, printers, and end-userperipherals.• Install, configure, and upgrade software/hardware as per organisation standards.• Provide AV/IT support during meetings an