Spare Parts Sales Assistant/Coordinator
- Location: near Bannockburn VIC
- Employment Type: Full-time
- Hours: Monday to Friday, 8:30am - 5:00pm (Enjoy your weekends!)
- Remuneration: $65,000 per annum + Superannuation
About the Role
Are you a master multitasker with a knack for technical parts and a passion for great customer service? We are seeking a high-energy Spare Parts Sales Assistant to join our client’s fast-paced team.
In this dynamic role, you will act as the critical link between the customers, workshop technicians, and the components needed to keep mowing and outdoor power equipment running perfectly. From assisting residential homeowners to supporting the extensive commercial client fleets, no two days will be the same. You will manage busy front counter traffic, answer phone inquiries, navigate electronic parts catalogs, and coordinate crucial service workshop bookings.
Key Responsibilities
- Front Counter & Phone Management: Efficiently manage a busy front counter, confidently balancing walk-in customers and incoming phone inquiries with a smile.
- Service Coordination: Take workshop bookings over the phone and in-person, gathering accurate equipment issue details to schedule jobs smoothly for the service technicians.
- Commercial Account Support: Provide fast-paced, reliable service to commercial clients who rely on minimal downtime for their equipment fleets.
- Parts Identification: Navigate electronic parts catalogs (EPCs) and technical manuals to locate exact components for commercial ride-on mowers, tractors, and small engines.
- Inventory & Workshop Support: Unload incoming shipments, cross-reference packing slips, organize stock, and prioritize supplying parts to internal technicians to keep repair schedules on track.
- Showroom Upkeep: Maintain clean, well-stocked point-of-sale displays for high-turnover items like oils, filters, trimmer lines, and safety gear.
What We Are Looking For
- Experience & Knowledge: Prior spare parts knowledge in automotive, agricultural, or outdoor power equipment is highly regarded. Alternatively, we welcome candidates with strong foundational parts knowledge/technical aptitude combined with proven customer-facing experience in a fast-paced retail or busy call center environment.
- The Ultimate Multitasker: A proven ability to keep a cool head under pressure, prioritize effectively, and manage the workflow when multiple phone lines are ringing and customers are waiting at the counter.
- Technical Aptitude: Strong ability to read mechanical schematics and parts breakdowns. Familiarity with commercial mowing brands (e.g., Toro, John Deere, Kubota, Hustler, Scag) or small engine mechanics is a major advantage.
- Software Skills: Proficiency with service booking software, electronic inventory systems, catalogs, and POS systems.
- Key Attributes: Exceptional attention to detail, strong verbal communication, and a professional, patient phone manner.
- Physical Capability: Able to stand for most of the day and safely lift/move equipment parts boxes weighing up to 20kg.
How to Apply
If you are ready to gear up for a rewarding, fast-paced career with a great team, apply now with your updated resume!
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