社名
社名非公開
職種
プロセスエンジニア, プロセス開発
業務内容
...
Key Responsibilities■Customer Support & Escalation Management・Act as the single point of contact (POC) for customer technical issues and requests・Own customer escalations from problem identification through root cause analysis and final closure・Lead cross‑functional task forces and interface with BU Engineering and global support teams to resolve critical issues■Tool Performance & Availability Improvement・Drive continuous improvement of system uptime, availability, and performance at customer sites・Analyze top issues using Pareto and data‑driven methodologies and prioritize corrective actions・Ensure implementation of corrective and preventive actions to avoid repeat issues■Quality, NC, and Retrofit Management・Manage Non‑Conformances (NCs) and lead completion of 8D reports for critical issues・Support FCO, retrofit, and TSB activities for released products・Oversee IQ and warranty management to meet cycle time, cost, and quality targets■NPI / CIP Support・Support NPI and CIP activities from a customer and field implementation perspective・Act as the product expert for assigned tools, ensuring knowledge transfer and best practice deployment・Collaborate with internal teams to feedback customer issues and drive design and process improvements■Communication & Stakeholder Management・Provide clear and timely communication of issue status, risks, and action plans・Align internally with management and engineering on priorities and customer commitments・Maintain strong, trust‑based relationships with customers through professional and effective communication
求められる経験
・Bachelor’s degree or higher in Engineering or a related technical field
・Business level of Japanese and English ability
・Strong system‑level understanding of hardware, software, and process integration
・Experience in semiconductor equipment support, product support, or field engineering roles
・Proven ability to manage customer escalations and work in high‑pressure environments
・Willingness to travel frequently to customer sites (travel percentage varies by assignment)
保険
健康保険,厚生年金保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
給与
年収600 ～ 1,250万円
賞与
-
雇用期間
期間の定めなし
show more
社名
社名非公開
職種
プロセスエンジニア, プロセス開発
業務内容
Key Responsibilities■Customer Support & Escalation Management・Act as the single point of contact (POC) for customer technical issues and requests・Own customer escalations from problem identification through root cause analysis and final closure・Lead cross‑functional task forces and interface with BU Engineering and global support teams to resolve critical issues■Tool Performance & Availability Improvement・Drive continuous improvement of system uptime, availability, and performance at customer sites・Analyze top issues using Pareto and data‑driven methodologies and prioritize corrective actions・Ensure implementation of corrective and preventive actions to avoid repeat issues■Quality, NC, and Retrofit Management・Manage Non‑Conformances (NCs) and lead completion of 8D reports for critical issues・Support FCO, retrofit, and TSB activities for released products・Oversee IQ and warranty management to meet cycle time, cost, and quality targets■NPI / CIP Support・Support NPI and CIP activities from a customer and field implementation perspective・Act as the product expert for assigned tools, ensuring knowledge transfer and best practice deployment・Collaborate with internal teams to feedback customer issues and drive design and process improvements■Communication & Stakeholder Management・Provide clear and timely communication of issue status, risks, and action plans・Align internally with management and engineering on priorities and customer commitments・Maintain strong, trust‑based relationships with customers through professional and effective communication
...
求められる経験
・Bachelor’s degree or higher in Engineering or a related technical field
・Business level of Japanese and English ability
・Strong system‑level understanding of hardware, software, and process integration
・Experience in semiconductor equipment support, product support, or field engineering roles
・Proven ability to manage customer escalations and work in high‑pressure environments
・Willingness to travel frequently to customer sites (travel percentage varies by assignment)
保険
健康保険,厚生年金保険,雇用保険,労災保険
待遇・福利厚生
-
休日休暇
日曜日,土曜日,祝日
給与
年収600 ～ 1,250万円
賞与
-
雇用期間
期間の定めなし
show more
