service contract management specialist - germany/france.

Your role:
As part of the newly established Global Business Services (GBS) organization, structured into three pillars – Operations, Global Process Ownership, and Strategy & Performance Management – you will play a key role in shaping the future of GBS. 
The Service Contract Management Specialist is responsible for the administration and lifecycle management of service and maintenance contracts for the company vehicles. The role ensures accurate contract setup, billing readiness, and compliance with commercial terms, supporting revenue recognition and customer satisfaction.
As part of the Service Contract Management team, you’ll help identify improvements, drive compliance, and contribute to a positive customer experience in a dynamic, international environment.

What you can look forward to:
In the Service Contract Management area, you will contribute to ensuring a smooth, transparent, and customer focused experience across company’s global sales and customer solutions organisation. Our teams work at the intersection of customer service, product quality, digitalisation, and operational excellence, ensuring that the contract management processes processes are executed accurately, efficiently, and in line with corporate standards. By managing essential data, supporting process improvements, and collaborating with international stakeholders, you will help ensure reliable and efficient warranty operations worldwide. Your contribution will strengthen the company’s operational excellence across the order-to-delivery process and enhance the overall customer experience.     

Key Responsibilities
Oversee the end-to-end lifecycle of service contracts: 
Contract creation and validation in SAP.
Contract activation, amendments, and renewals.
Termination and closure processes.
Ensure contracts are aligned with commercial agreements, pricing conditions, and SLAs.
Maintain and update contract master data with high accuracy.
Support contract-related billing processes: 
Ensure correct invoicing schedules (recurring, usage-based, milestone).
Validate billing parameters and readiness.
Be the primary point of contact for internal stakeholders (Sales, Aftermarket, Finance, Operations) or even customers via email/phone in English and other languages.
Monitor contract performance and identify inconsistencies or risks. 
Resolve contract-related issues such as: 
Incorrect pricing or terms.
Missing documentation.
Billing discrepancies.
Maintain high data quality and ensure compliance with internal controls. 
Support month-end closing and revenue recognition processes.
Identify opportunities for process improvements and standardization.

Key Performance Indicators (KPI’s)
Contract accuracy rate.
Billing accuracy and timeliness.
Contract activation cycle time.
Number of billing errors linked to contracts.
Compliance with SLAs and audit requirements. 
Customer satisfaction.

Required Qualifications and Skills
Completed studies with business background or commercial training or a comparable qualification.
Experience in Service Contract Management, O2C, or Order Management.
Experience working in a B2B environment (mandatory).
MS Office with Excel skills, understanding of ERP systems (SAP or similar).
Fluent in oral and written German or French to present complex issues.
Good level in oral and written English language.
Good understanding of billing processes and revenue flows.
Strong attention to detail and data accuracy.
Ability to manage complex contract structures.
Independent, structured and cooperative way of working.
3-5 years work experience expected.