service innovation engineer.

In this role, you represent the service organization as the internal customer to R&D. You actively shape the serviceability of newly designed medical products and drive quality initiatives for the global installed base.

Activities:

• Guides technology studies, providing crucial insights from a service standpoint, assessing the impact of emerging technologies on service processes, and advocating for strategic decisions within project teams.

• Drives initiatives to enhance the serviceability and reliability of released products by actively representing service interests throughout the product development life cycle.

• Conducts thorough evaluations of newly designed products, offering expert advice to development teams on optimizing serviceability for individual components, working under limited supervision..

• Improves and secures the serviceability of released products by actively representing the service organization in the product development process.

• Investigates the serviceability of newly designed products based on defined service requirements, providing recommendations to enhance component serviceability.

• Creates and aligns a Service Innovation (SI) project plan for specific products, ensuring the timely and resource efficient realization of all SI deliverables and activities.

• Develops overall test designs, including test cases, for the verification and validation of service functionalities and the overall serviceability of products.

• Defines, creates, and publishes the required spare parts and the complete service deliverable package, including documentation and e-information, for specific products.

• Resolves technical customer complaints related to sub-system/component issues that have been escalated and enhances the service deliverable package for applicable sub-systems/components based on feedback from the field.

• Participates in improvement projects focused on the reliability and serviceability of applicable sub-systems/ components.

• Contributes to the development of medium-term policies for the service innovation sub-discipline, integrating results into a service innovation vision and road map.

• Applies original, out-of-the-box thinking to solve complex assignments, and formulate new service innovation concepts and solutions for the sub-discipline.

• Serves as a distinguished authority in service innovation, offering cross-disciplinary solutions and strategic insights to achieve ambitious organizational objectives.