superannuation and retirement specialist.

Retirement Solutions Specialist (Multi-Channel)

Location: Melbourne – CBD 3 days in office | Status: Full-Time, Permanent
Salary: $72-$82k inclusive of super

The Role Help members secure their financial future by providing expert guidance on retirement and superannuation. You’ll be the voice of the team, delivering high-quality support through phone, email, and digital chat to ensure members feel confident about their long-term savings.

Key Responsibilities

• Provide personalized information and solutions for retirement planning.

• Manage member inquiries across various digital and voice channels.

• Ensure all guidance meets strict industry regulations and compliance standards.

• Resolve complex cases by collaborating with internal departments.

• Identify ways to streamline and improve the member experience.

What You Bring

• Industry Expertise: Background in superannuation or wealth management.

• Communication: Ability to explain complex financial concepts simply.

• Service Focus: Experience in high-volume, multi-channel customer support.

• Tech Savvy: Proficient with CRMs and modern call center software.

• Compliance Mindset: Strong understanding of financial legislative requirements.

Join a dynamic team where your expertise makes a tangible difference in people's lives. Apply now.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.