Are you a detail-oriented professional with a passion for logistics and supply chain excellence? We are seeking a dedicated Customer Service Specialist to join our client's Operations team in Budapest (3rd district). In this role, you will be the primary point of contact for our customers, ensuring seamless Order-to-Cash execution while driving operational improvements and sustainable business growth.
Pozíció leírása / Job description- own the end-to-end Order-to-Cash process, including sales orders, returns, claims, and credit-note management within SAP.
- serve as the primary liaison between customers and internal stakeholders to ensure cross-functional alignment and customer-centric decision-making.
- analyze customer logistics performance and develop action plans to optimize service levels and supply chain efficiency.
- monitor deliveries and ensure high-quality service standards through coordination with third-party logistics (3PL) providers.
- drive continuous improvement initiatives, including the implementation of new tools and automation to refine existing processes.
- maintain accurate customer master data, pricing, and transactional records while ensuring compliance with company policies and governance.
- collaborate across Planning, Sales, Finance, and Quality departments to monitor commercial KPIs and resolve operational challenges.
- 5+ years of experience in Customer Service and Operations, preferably within an FMCG multinational environment.
- solid understanding of supply chain and logistics operations, including experience managing logistics service providers.
- proficiency in SAP (S4 HANA, IBP, or similar) and advanced Microsoft Office skills (Excel, PowerPoint, Word).
- full professional proficiency in English, both oral and written.
- exceptional communication, negotiation, and stakeholder management skills with a proven ability to build strong professional relationships.
- strong analytical and problem-solving mindset, capable of translating complex data into actionable business insights.
- an entrepreneurial "can-do" attitude with a focus on project management, process optimization, and execution excellence.
- a rewarding career within a dynamic, fast-paced international operations environment.
- a collaborative team culture that values ownership, resilience, and initiative.
- cafeteria (after probation period).
- private healthcare services (Medicare) (after probation period).
- monthly transportation allowance (BKK).
- performance-based anual bonus.
For further information please reach out to: Boglárka Róka - boglarka.roka@randstad.hu
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