technical customer service (electronics).

about the company

Our client, a premier electronics manufacturer, is looking for a Technical Customer Service specialist to fill a newly created vacancy driven by strategic company expansion.

details

• Permanent role
• 5 days work week, flexible working hours
• East

responsibilities:

• Act as the primary technical point of contact for regional clients, ensuring swift and effective troubleshooting.

• Oversee quality assurance inquiries by leading RMA processes and detailed 8D root-cause analysis.

• Educate stakeholders through engaging technical workshops and ongoing knowledge-sharing for sales teams.

• Partner with customers to provide technical guidance on product applications and manufacturing workflows.

• Commit to superior service delivery through clear, concise technical reporting and documentation.

• Support the wider team with flexible assistance on special assignments as they arise.

Requirements:

• Min Diploma in Electronics Engineering or related
• Preferably talents with at least 5 years of relevant experience in customer support, RMA handling and electronics related roles

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