Job opening - Technical Support in Veldhoven

summary

veldhoven, noord-brabant
€4,800 per month
permanent

job category
engineering

job details

As a MP Technical Support Engineer you’ll be responsible for providing quality solutions for complex technical disturbances to secure delivery performance of our advanced lithography system modules. MP scope includes all TWINSCAN modules within designated technical competency during build up of the module and TWINSCAN system.

...

experience
2
skills
- Support: second line trouble shoot support for volume production within our factory; As such, support the Execution teams and the Quick Response teams (QRT) – which are first line support - in the factory to secure progress.
- Trouble Shoot: solving (complex) technical escalations together with 3rd line support (D&E/Supplier/PE)
- Performing aftercare: point out structural problems to be solved structurally or to have a countermeasure
- Setup Containments: implement ad hoc containments to limit the impact for the next production shifts
- Solve & Prevent mindset: point out structural problems to be solved structurally or to have a countermeasure defined and implemented
- Execute Escalation management process: lead technical escalations in line with the Escalation Management process, securing the right stakeholders are involved to get the disturbance solved.
- Have a Quality & Problem Solving mindset: monitor the quality and timing of problems and their implementation, including technical realization; actively identify and contribute to initiatives improving the efficiency and quality of the Escalation Management process.
- Transfer knowledge: actively seek and transfer knowledge within the factory to increase solving power of the Execution and QRT teams. Actively seek and transfer knowledge with D&E to increase solving power of the TS dayshift team.
- Collaborate: work closely together with other support departments to secure effective problem analysis and continuity;
- Continuously improve the business: take the lead by executing plans, undertake the right actions on time; At times when there is no escalation, be proactive in identifying and implementing process and/or technical improvements.
- Are creative: focus on finding more solutions to one problem, and perceive the problem in multiple ways; Also think of ways on how to prevent the issue, solve the issue faster or how to ensure solving parties closer to production can solve the issue themselves.
- Multitask: even when multiple tasks are executed at the same time you deliver work with quality and respect delivery deadlines.
qualifications
HBO,MBO

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