about the job.
As an Underwriting Manager, you will:
- Monitor and manage daily life insurance underwriting processes and new business operations to ensure full compliance with company operational rules.
- Underwrite large cases and complex new business applications within agreed turnaround times.
- Build and maintain long-lasting, cooperative partnerships with the agency channel, providing same-day feedback and solutions to District Directors.
- Analyse enquiry patterns to identify service gaps, enhance Straight-Through Processing (STP) rates, reduce pending ratios, and optimise operational efficiency.
- Handle underwriting complaints, Net Promoter Score (NPS) feedback, and re-underwriting appeals with a fair and flexible approach.
- Support new business initiatives, regulatory updates, system automation enhancements, and validation rule updates to minimize manual tasks.
skills & experience required.
- Possess a recognized university degree; professional insurance qualifications such as LOMA, ALU, ALUCA, or CII are highly desirable.
- Minimum 5 years of experience within the life insurance industry, with a deep technical knowledge of life risk underwriting.
- Strong problem-solving abilities and exceptional communication skills to effectively articulate underwriting risks to diverse stakeholders.
- Fluency in English, Cantonese, and Mandarin is required to effectively support local agency networks and regional business partners.
- A proactive attitude towards digitalization, operational efficiency, and continuous service improvement.
If you are interested in this role, please click 'Apply Now' or send your CV directly to yoyo.chun@randstad.com.hk.
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