warranty claims coordinator.

About the company

Randstad is excited to be supporting our valued business partner, an award-winning leader in the pre-cast construction and manufacturing sector, to source an operationally sound Warranty Claims Coordinator.

Based in Brisbane, this fast-growing company has successfully modernised standard industry practices by developing high-quality, prefabricated concrete building solutions. Guided by core organisational values of Simplicity, Agility, Courage, Understanding, Authenticity, and Togetherness, they have fostered a highly collaborative and supportive culture. This is an exceptional opportunity to join a progressive, stable environment that truly empowers its team members and celebrates operational excellence.

About the Role

Reporting directly to the Quality, WH&S and Warranty Manager, you will take full ownership and accountability for the planning, coordination, and execution of warranty projects and in-field activities. This role balances high-level administrative compliance with critical stakeholder coordination to ensure quality outcomes.

Key Responsibilities:

• Claims Investigation & Triage: Efficiently log, triage, and track incoming warranty claims via company management systems.
• Root Cause Analysis: Assess claims against contract terms and quality assurance reports to identify underlying operational variables.
• Coordination & Stakeholder Liaison: Act as a central point of contact, liaising between field technicians, internal teams, homeowners, and commercial business partners.
• Compliance & Reporting: Monitor documentation workflows to ensure accuracy and contribute data to weekly performance dashboards.
• Site Evaluation: Once fully competent in business processes and technical product knowledge, you may have the opportunity to travel to local and interstate sites to perform in-person damage and root cause analysis.

About You

To succeed in this role, you must bring an analytical mindset paired with exceptional interpersonal skills, maintaining a professional and composed demeanour under pressure.

Requirements:

• Previous experience in a customer service involving claims or a dedicated claims coordination role is essential.
• Industry background experience residential construction, insurance, or heavy manufacturing industries - highly regarded
• Proven capability in managing claims workflows, investigating roots causes, and interpreting warranty policies.
• Advanced technical literacy with demonstrated proficiency across MS Office, HubSpot, iAuditor, and Smart Sheets or similar systems is essential.
• Strong de-escalation skills with the character to build rapid rapport and maintain a professionally firm approach when managing complex discussions.

Benefits & Flexibility

• Workplace Flexibility: Following the successful completion of probation, access to a hybrid model offering 1–2 days of working from home is available (potentially sooner upon demonstrating autonomous competency).
• Leave Perks: Enjoy a paid day off for your Birthday, alongside 5 additional days of specialised paid company leave per year.
• On-site Convenience: Free dedicated on-site parking at their modern Rocklea facility.

If this role interests you, and you have the essential experience the role requires - please submit your resume by clicking "apply".


** please not the office location for this role is not public transport friendly **

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.