workforce & rostering coordinator.

• Hourly Rate: $49.36 per hour + Super
• Engagement: 5-Month Contract
• Location: South Eastern Suburbs (Hybrid – 3 days in office / 2 days remote after training)

About the Opportunity

Randstad is proud to partner with a leading Local Council. We are seeking an adaptable and energetic Workforce & Rostering Coordinator to join their Customer Operations team for a 5-month contract.

You will be joining a high-performing team of 24 staff across multiple service channels. This is an ideal opportunity for a workforce planning professional who enjoys a mix of technical coordination and community-focused operational support.

The Role

In this role, you will serve as the operational backbone of the team, ensuring seamless service delivery through proactive schedule management. Reporting to a Band 6 Team Leader, you will be responsible for maintaining optimal service levels by ensuring the right people are in the right place at the right time.

Your day-to-day will include:

• Roster Coordination: Maintaining and updating existing rosters for a diverse workforce (casual, permanent, PT, and FT).
• Operational Admin: Handling ad-hoc duties such as raising purchase orders and general procurement support.
• Data & Spreadsheets: Utilizing Excel to track staff movements and operational changes.

What We’re Looking For

The ideal candidate will have a "can-do" attitude and a genuine passion for working in a collaborative team environment.

• Background: Proven experience in a Contact Centre or busy Operations environment is essential.
• Workforce Planning: A strong understanding of workforce planning principles and roster management.
• Technical Skills: Advanced Excel skills (you must be comfortable with formulas and complex spreadsheets).
• Culture Fit: You are friendly, committed, and enjoy meeting new people. You take pride in how your work relates to and supports the wider team.

Working Schedule

• Hybrid Flexibility: 3 days in office / 2 days remote.
• Note: During the initial onboarding and training period, you may be required in the office 5 days a week to ensure you are fully supported.

Why Apply through Randstad?

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity. We will support you throughout the recruitment process and your placement, ensuring you have everything you need to succeed in this local government role.

Why Partner with Randstad?

When you contract with Randstad, you gain the peace of mind of working with a reputable, global HR and recruitment services leader. We are specialists in government recruitment, and our consultants are subject matter experts, fully trained in navigating the complexities of the sector.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

We are committed to providing you with genuine care and support, including:
A dedicated point of contact.
Access to our new Contractor Benefits Portal with exclusive discounts on phone plans, health insurance, movie tickets, and a wide variety of retailers.
Exclusive access to roles.
Three pay runs per week, ensuring you are always paid within the week.
Access to professional development programs, events, and coaching.

APPLY NOW!
Please submit your CV only via the link below. Due to the high volume of applications, we are unable to accept applications submitted via email or phone.