am/dm operations.

Role Summary

We are seeking a driven and detail-oriented Operations professional with strong client management skills and cross-functional execution experience. The ideal candidate is young, energetic, proactive, and able to independently manage key operations across Finance, New Product Development, Regulatory, Supply Chain, and Sales Support.
A key part of this role is also to contribute to generating sales and increasing business through strong client engagement, efficient service delivery, and identifying opportunities for growth. This role requires excellent communication, analytical ability, and a strong sense of ownership to ensure seamless execution and client satisfaction.

Key Responsibilities

1. Client & Business Operations

• Serve as the primary point of contact for clients, ensuring smooth communication and timely delivery

• Manage client requests, queries, and escalations with a solution-oriented approach

• Coordinate across internal teams to align timelines, deliverables, and project updates

• Support business growth initiatives and maintain strong client relationships

• Identify upselling and cross-selling opportunities within existing client accounts

• Work closely with Sales/Commercial teams to support revenue growth and expand business with current clients

• Contribute to increasing business volume through proactive client engagement and opportunity spotting

2. Finance & Commercial Coordination

• Assist in budgeting, costing, and preparation of commercial proposals

• Manage invoicing, payment follow-ups, and receivable tracking

• Ensure accuracy of commercial documentation

• Support MIS reporting and financial coordination as required

3. Regulatory & Documentation

• Support product registration and compliance documentation

• Manage regulatory files and ensure timely submissions

• Coordinate with legal, regulatory partners, and internal quality teams

4. Supply Chain & Sales Support

• Coordinate with production, warehousing, and logistics to ensure timely order execution

• Monitor inventory levels, stock planning, and replenishment activities

• Track sales orders, forecasts, and consumption trends

• Prepare operational, commercial, and sales MIS reports

• Enable sales generation by improving operational efficiency, service levels, and client satisfaction leading to repeat and expanded business

Added Advantage 

5. New Product Development (NPD)

• Coordinate end-to-end NPD processes including formulation, packaging, testing, and artwork finalization

• Liaise with R&D, procurement, design teams, and external vendors

• Track development timelines and maintain product documentation

Key Skills & Competencies

• Strong client handling and stakeholder management abilities

• Excellent communication & interpersonal skills

• Highly organized with strong follow-up and execution capability

• Hands-on experience with Excel, PowerPoint, and dashboard/report creation

• Understanding of supply chain, commercial, and product lifecycle processes

• Problem-solving mindset with the ability to work under tight timelines

Qualifications

• Graduate / Post-Graduate in Business, Commerce, Supply Chain, or related fields

• Minimum 5 years of experience in Operations / Client Coordination / Supply Chain

• Experience in FMCG, Healthcare, Ayurveda, or Manufacturing preferred

Personal Attributes

• Energetic, proactive, and accountable

• Strong sense of ownership with the ability to operate independently

• Attention to detail with a structured approach

• Team player with a continuous learning mindset

Compensation

Competitive and aligned with industry benchmarks.

experience