Experince 1-3
loaction-pune
Job description:
Ensure the delivery of exceptional customer service through effective query resolution and process adherence via phone, email, and chat.
Develop strategies to improve customer satisfaction and reduce response times.
Assistance with order information related to the sale of all products, including but not limited to: parts availability, pricing, order entry, quote creation, order status, invoice information, shipment status etc.
Capability to communicate across distribution functions and nodes to aid in order management activities to handle customer requests
Provide insights and feedback to internal teams based on customer interactions.
Demonstrated strong written and verbal communication skills, combined with an excellent background in customer service, ensuring effective client interactions and high satisfaction rates.
